Contact Us

info@tasmanianbotanics.com.au

Feedback and Complaints

Here at Tasmanian Botanics we take all product complaints and patient experiences seriously.

If you have a complaint or some feedback please fill out the form details below.

Reviewing product complaints is a detailed and thorough process so we ask that you please fill the form out with the required details as completely and correctly as possible.

We require that the complaint form be completed for each product complaint with all the details on the form filled out where possible. Please do not include multiple products in one complaint form – this will prompt a request to re-submit the complaint properly.

Contact Details

Please select from the following options *

I am a patient
I am a pharmacist / healthcare provider
I am a wholesaler

Name *

First

Last

Email *

Phone

Pharmacy/Dispensary Name *

Pharmacy contact details - please provide email, address or phone number *

Product Details

Product Name *

Batch Number *

Expiry Date *

Complaint or Feedback Details

Category *

Description *

Please provide details including, how and when you identified any issues.

Is the product in your possession?

Product storage details *

Please provide a description of how you have stored the product since receiving it.

File Upload - Please upload photos of the product in original packaging *

Click or drag files to this area to upload. You can upload up to 6 files.

We will require photos of your product with original packaging. If you do not provide photos your complaint/feedback will be unable to be processed by our team. Please do not dispose of your product if there is a suspected defect, as we may request for the product to be returned for further investigation

Consent *

I am leaving feedback only, Tasmanian Botanics do not have consent to contact me or my healthcare provider based on the information I have provided (we will be unable to contact you if you select this option)
I give my consent for Tasmanian Botanics to contact me and or my healthcare provider based on information I have provided.

Please indicate if you are leaving customer feedback or if you would like to be contacted by a Tasmanian Botanics representative regarding your complaint. Please note that Tasmanian Botanics may also, with your consent, contact your healthcare provider in regards to this complaint. By submitting this form you are consenting to have any personal information provided to be used and stored by Tasmanian Botanics for the purposes of providing feedback and/or recording of this complaint.