Contact Us

info@tasmanianbotanics.com.au

Feedback and Complaints

Here at Tasmanian Botanics we take all product complaints and patient experiences seriously.

If you have a complaint or some feedback please fill out the form details below.

Date of Complaint *

Person Affected

Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Email *

Phone

Pharmacy/Dispensary Product Obtained From *

Pharmacy contact details - please provide email, address or phone number *

Product *

Complaint Type *

Date product received *

Complaint details *

Please provide complaint details including, how and when you identified the complaint.

Product status

Product storage details *

Please provide a description of how you have stored the product since receiving it.

Batch Number *

Expiry Date *

File Upload - Photographic evidence with proof of original packaging is required for product defects

Click or drag files to this area to upload. You can upload up to 3 files.

With the exclusion of adverse events, we will require photos of your product complaint with original packaging. If you do not provide photos your complaint will be unable to be processed by our team. Please do not dispose of your product if there is a suspected defect, as we may request for the product to be returned for further investigation

Consent *

I am leaving feedback only, Tasmanian Botanics do not have consent to contact me or my healthcare provider based on the information I have provided (we will not contact you or reply if you select this option)
I give my consent for Tasmanian Botanics to contact me and my healthcare provider based on information I have provided.

Please indicate if you are leaving customer feedback or if you would like to be contacted by a Tasmanian Botanics representative regarding your complaint. Please note that Tasmanian Botanics may also, with your consent, contact your healthcare provider in regards to this complaint. By submitting this form you are consenting to have any personal information provided to be used and stored by Tasmanian Botanics for the purposes of providing feedback and/or recording of this complaint.